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University of the Arts London

Reconciling perspectives: Reflecting on the usage of NSS feedback in the ‘Making a Difference’ project

Abstract

This article reflects on my experiences as both a recent graduate and new member of staff at UAL and explores a project involving student feedback. By discussing an exercise in which staff mapped the ‘journey’ undertaken by students throughout the course of their degree, it reflects on the different experiences of staff and students to consider how feedback can bridge this divide. The ‘mapping the student journey’ exercise resembled a ‘crit’ and because it capitalised on the creative strengths of the institution, using teaching methods that resemble those applied in the classroom, it provides an instructive case study that could be applied by other specialist institutions.

Keywords

feedback, student journey mapping, National Student Survey, NSS

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Author Biography

Sarah Wooley

Sarah Wooley is a trainee on the Ambitious Futures graduate programme for university leadership at the University of the Arts London. Having graduated from Oxford University in 2016 with a Masters degree in MSc Social Anthropology (and BA Geography in 2015), she has completed placements in the Teaching and Learning Exchange at UAL, in the Department of Computing at Goldsmiths, University of London, and is currently working with Library and Academic Support at UAL. 


References

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